Terms and Conditions |
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Payments: All services are pre-paid except when otherwise arranged. Method of payment: will be advised. Bank expenses or charges, must be paid by sender.
Cancellation Policy: Cancellation expenses will be charged according to the hotels' cancellation policies. All bookings cancelled within a week before passengers' arrival are subject to USD 20 fee plus hotels' charges if any.
Bookings: All bookings must be sent by e-mail to info@brazil-ecotravel.com or faxed to 55 21 2540 8794. If you don't receive a confirmation or acknowledgment within 24 hrs, please send us your request again.
Vouchers: Passengers should show appropriate vouchers, to hotel and per service.
Legal Taxes & Tips: In a few cities in Brazil, a hotel "room tax" is applicable (US$ 3.00 for 5* hotels, US$2.00 for 4* hotels and US$1.50 for 3* hotels) per room per night at their criteria; this charge can be paid directly by the travelers or charged to the booking agent. Airport tax is approximately USD 30 for international flights or USD 7 for domestic flights. A customary luggage tip is USD 1 per suitcase.
Responsibility: Brazil Ecotravel subcontracts the services of several suppliers such as transportation companies, hotels, etc. having no direct responsibility for delays, bad services, guides, airlines or cancellations due to weather conditions or other external problems beyond our control. We hold no insurance against these things. Our suppliers are insured according to Brazilian government requirements.
Uniforms: All our guides wear uniforms.
Office Hours: In the case your clients wish to speak to our staff, our office is always open from Monday to Friday from 8:30h to 18:30h . On Saturdays from 9:00 to 12:00noon. Our office telephone number is 21-2512.8882.
Emergencies: After office hours, should you client have any emergency, please use the following number: 9309-8207. This is our operations emergency phone.
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